fbjaee Privacy Policy

fbjaee ("we", "our", "platform") is a trusted online gaming and betting service provider in Bangladesh. This privacy policy provides detailed information about our commitments and practices regarding the personal information of you — our registered members or prospective users.

This policy applies to the fbjaee website, mobile version, and all related services. By registering for or using an account on our platform, you will be considered to have accepted the terms described in this privacy policy. We recommend that you read this document carefully.

If this policy changes, we will publish an update notice on the website and notify registered members by email. If you continue using the platform after any changes, you will be considered to have accepted the updated policy.

fbjaee collects information about you in various ways. The categories of information collected are described in detail below:

2.1 Information You Provide Directly

When you open an account or use services on fbjaee, you voluntarily provide the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and contact information
• Mobile number (for bKash / Nagad / Rocket verification)
• National ID card or passport information (for KYC verification)
• Bank or mobile banking account information
• Transaction history and financial information

2.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system information
• Platform access time and session data
• Information collected through cookies and similar tracking technologies
• Gaming and betting activity logs
• Referral source and navigation history

2.3 Information from Third Parties

In the interest of security and fraud prevention, we may also collect information from trusted third-party sources. This includes identity verification services, payment processors, and anti-fraud organizations.

fbjaee uses your personal information only for the following legitimate purposes:

fbjaee never sells your personal information to third parties or transfers it for commercial purposes. However, information may be shared in specific circumstances:

4.1 Service Providers

Payment processors (bKash, Nagad, Rocket), identity verification services, cloud storage, and cybersecurity organizations may access a limited amount of information to provide services on our behalf. All such organizations are bound by strict confidentiality agreements.

4.2 Legal Requirements

We are legally obligated to provide necessary information in response to valid orders from courts, government authorities, or law enforcement agencies. In such cases, we will make every effort to notify you in advance where possible.

4.3 Business Transfers

In the event of a future merger, acquisition, or asset transfer, user information may be transferred. However, the new party will be required to comply with the standards of this privacy policy.

4.3 Fraud Prevention

If multiple accounts, bonus abuse, or fraudulent activity is detected, relevant information may be shared with industry-standard anti-fraud networks.

The fbjaee website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve platform functionality and user experience.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security protection. Without these, the platform does not function properly.
• Performance Cookies: Used to analyze website statistics and improve loading speed.
• Functionality Cookies: Help remember your preferences, language settings, and gaming preferences.
• Analytics Cookies: Collect aggregate data to understand user behavior and improve services.

5.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

fbjaee applies industry-standard security measures to protect your personal and financial information. The key components of our security framework are described below:

• SSL Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
• Two-Factor Authentication: A two-step identity verification system for accessing your account.
• Firewall Protection: Advanced firewall and intrusion detection systems are active at all times.
• Data Encryption: Sensitive information stored on servers is kept in encrypted form.
• Regular Security Audits: Regular security testing is conducted by independent security experts.
• Access Controls: Only authorized staff receive limited access to necessary information.

However, it is important to note that complete security on the internet cannot be guaranteed. We are committed to providing the highest level of protection, but no security system is 100% infallible. It is your responsibility to keep your account password confidential and to report any suspicious activity to us immediately.

fbjaee retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while your account remains active.
• After an account is closed, financial transaction records are kept for a set period to meet applicable legal obligations.
• Identity verification information (KYC) is retained in accordance with legal requirements.
• For inactive accounts, information is deleted or anonymized after a specified period of inactivity.
• Certain information may be retained for an extended period in fraud detection databases.

Information that does not need to be retained legally after your account is closed is securely destroyed.

As a user of fbjaee, you have the following rights over your own personal information:

8.1 Right to Access Information

You have the right to request details of what information we hold about you. Upon request to the support email, we will provide the information as soon as possible.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that we correct it. You can edit general information in your account profile yourself.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.

8.4 Right to Object

You have the right to object to marketing communications or certain processing of your information. You can make this request at any time by contacting us via email or live chat.

8.5 Right to File a Complaint

If you believe we are not handling your personal information properly, please first contact our support team. If the issue is not resolved, you may file a complaint with the relevant authority.

To exercise any of the above rights, please contact us at: [email protected]

fbjaee is a service for users aged 21 and above only. We do not intentionally collect information from anyone under the age of 21. Age verification during registration is mandatory.

If we are informed that we hold information belonging to a person under the age of 21, that information will be deleted immediately and the associated account will be closed. If you are aware of a minor having provided their information, please notify us immediately at [email protected].

If you have any questions, concerns, or requests regarding this privacy policy, our support team is available around the clock.

We generally try to respond to email requests as soon as possible. Quick resolution of privacy-related issues is our priority.

fbjaee may update this privacy policy from time to time. Reasons for changes may include:

• Changes in laws or regulations
• Addition of new technologies or services
• Following industry best practices
• User feedback and suggestions

For significant changes, we will publish a special notice on the website and notify registered members by email. The effective date of the updated policy will be shown in the "Last Updated" section at the top of the page.

If you continue using fbjaee services after any changes, you will be considered to have accepted the updated privacy policy. We recommend that you review this page regularly.

To learn about fbjaee's other policies, please visit our Terms and Conditions and Responsible Gaming pages.